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Shipping policy
At Nevani Hair, we want your order to arrive safely and smoothly. Please read our shipping information before placing your order.
Free Standard Shipping
We offer free standard shipping on every order.
Shipping options, delivery estimates and available locations may be shown at checkout.
Processing Times
Orders are processed after payment has been confirmed.
Please allow time for your order to be processed before it is shipped. Processing times may vary during busy periods, holidays, product launches or high order volume.
Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Estimated Delivery Times
Standard delivery usually takes approximately:
5–8 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, weather, holidays, customs processing, incorrect addresses or other circumstances outside our control.
Fulfilment Partners
Some Nevani Hair orders may be fulfilled by our trusted fulfilment partners or suppliers. This helps us provide direct delivery and keep shipping costs low for our customers.
Regardless of where your order is fulfilled from, Nevani Hair remains your point of contact for customer support.
Order Tracking
When tracking is available, you will receive a tracking number by email once your order has shipped.
Please allow time for tracking information to update after dispatch.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Nevani Hair is not responsible for orders delayed, lost or returned due to incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping details, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Lost or Delayed Packages
If your package is delayed, please check your tracking information first.
If your tracking has not updated for several business days or your order appears to be lost, contact us at:
Please include your order number and the email used at checkout so we can review the issue.
Delivered But Not Received
If your tracking shows that your order was delivered but you have not received it, please check:
- around your delivery location
- with household members
- with neighbours
- with your local carrier or delivery office
If you still cannot locate your order, contact us and we will do our best to assist.
Customs, Duties and Taxes
Any customs fees, duties, taxes or import charges that may apply are the responsibility of the customer, unless otherwise stated at checkout.
Nevani Hair is not responsible for delays caused by customs processing.
Shipping Restrictions
We reserve the right to cancel or refund orders that cannot be shipped to the address provided.
Questions
For shipping questions, please contact us at:
Nevani Hair
nevanihair@gmail.com