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Refund policy
At Nevani Hair, we want you to feel confident with your order. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your wig must be returned in the same condition that you received it.
Items must be:
- unworn and unused
- unwashed and unstyled
- free from product, perfume, makeup, odours or damage
- with the lace uncut
- in the original packaging
- returned with any included accessories
- accompanied by proof of purchase
For hygiene reasons, we cannot accept returns on wigs that have been worn, washed, styled, altered, damaged, or had the lace cut.
How To Start a Return
To start a return, please contact us at:
Please include:
- your order number
- the email used at checkout
- the reason for your return
- clear photos if the item is damaged, defective or incorrect
If your return is approved, we will send you instructions on how and where to send your item.
Please do not send your item back without contacting us first. Items sent back without an approved return request may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective or you received the wrong item, contact us as soon as possible at:
Please include your order number and clear photos of the issue so we can review it and make it right.
Non-Returnable Items
We cannot accept returns for:
- wigs that have been worn or used
- wigs with the lace cut
- washed, styled or altered items
- items with makeup, perfume, odours or product residue
- items not returned in their original packaging
- gift cards
Exchanges
The fastest way to get the item you want is to return your original item first. Once your return is accepted, you can place a new order.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please remember that your bank or credit card provider may take extra time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: